Terms & Conditions

1. Company Information

Gray Cargo LLC is a federally licensed motor carrier operating under MC-1215090 and USDOT #3589205, registered with the Federal Motor Carrier Safety Administration (FMCSA). We are incorporated in the State of Ohio and provide Dry Van FTL freight transportation services across 48 contiguous United States.

2. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable federal, state, or local laws;
• Transmit any unsolicited or unauthorized advertising or promotional material;
• Attempt to gain unauthorized access to any part of our systems or networks;
• Use automated tools, bots, or scrapers to extract data from this website without our written consent;
• Submit false, misleading, or fraudulent information through any form on this website.

3. Freight Services — Scope & Acceptance

Transportation services are provided subject to the execution of a separate written freight agreement, rate confirmation, or bill of lading, which shall govern the specific terms of each shipment. Submission of a quote request on this website does not constitute a binding contract. A binding agreement is formed only upon our written acceptance of a load tender.

We reserve the right to refuse any shipment at our discretion, including but not limited to hazardous materials, prohibited items, or loads that cannot be safely transported with our equipment.

4. Rates & Payment

All freight rates are subject to change without notice until confirmed in writing via a rate confirmation or signed agreement. Accessorial charges (detention, lumper, layover, TONU, etc.) will be applied in accordance with our published tariff or as agreed in the rate confirmation. Payment terms are Net 30 days from date of invoice unless otherwise agreed in writing. Late payments may be subject to a 1.5% monthly finance charge.

5. Carrier Liability & Cargo Claims

Our liability for loss or damage to cargo is governed by the Carmack Amendment (49 U.S.C. § 14706) and applicable federal regulations. Our liability is limited to the actual value of the lost or damaged freight, not to exceed the declared value on the bill of lading, subject to the limitations set forth in our tariff.

Claims Process: All cargo claims must be submitted in writing within nine (9) months of the delivery date or the date the shipment should have been delivered. Claims must include the bill of lading number, pro number, description of loss or damage, and supporting documentation. Submit claims to: Graycargollc@gmail.com.

We are not liable for delays caused by weather, acts of God, road closures, mechanical breakdowns, government regulations, or any other circumstances beyond our reasonable control.

6. Driver & Owner-Operator Applications

Information submitted through our driver application or owner-operator inquiry forms is used solely for the purpose of evaluating your eligibility for employment or a business relationship with Gray Cargo. Submission of an application does not guarantee employment or a contract. All applicants are subject to background checks, MVR reviews, DOT drug and alcohol testing, and compliance with FMCSA regulations.

7. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and software — is the property of Gray Cargo LLC or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content on this website without our prior written consent.

8. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations about the accuracy or completeness of any information on this website.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Gray Cargo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or our services — even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Gray Cargo LLC, its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of this website, your violation of these Terms, or your violation of any rights of another.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

12. Communications

By providing your phone number or email address through any form on this website, you consent to receiving communications from Gray Cargo related to your inquiry, application, or our services. You may opt out of non-essential communications at any time by contacting us at Graycargollc@gmail.com or by calling (706) 622-5656.

We may use telephone communication services to contact you regarding your freight quote, driver application, or general inquiry. Standard message and data rates may apply.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Franklin County, Ohio, in accordance with the rules of the American Arbitration Association. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. Contact Us

If you have questions or concerns about these Terms, please contact us:

These Terms and Conditions were last updated on June 19, 2026. For freight-specific contract terms, please refer to the applicable rate confirmation or bill of lading.